Every stage has to work, or none of them do.
AllAccessPro is the inclusive fan experience platform for sports organisations. We map every point of contact a club has with its public, across every type of fan, so teams can see where the experience breaks, who each programme reaches, and what it is worth.
A matchday for one blind or low-vision supporter
A club's public life has three parts, each with its own sequence. Below is a simplified snapshot of one of them, for one group of fans, in one season. The full view carries every group, every stage and every provision.
- Spectator at the venue, 8 stages
- Club events off site, 5 stages
- Playing the sport, 5 stages
- 1Discovery and informationNothing recorded
- 2Booking and ticketingNothing recorded
- 3Transport and arrivalNothing recorded
- 4EntryNothing recorded
- 5Circulation and wayfindingNothing recorded
- 6In the bowl2 provisionsAudio description, in-seat devices
- 7Services and amenitiesNothing recorded
- 8Exit and evacuationNothing recorded
Behind one cell: audio description, stage 6
Every provision in the map carries this. The strip above is the summary, not the record.
- Provider
- External partner
- Frequency
- Every home fixture
- Can a fan use it unaided
- No, request required
- Advance notice
- 48 hours
- Capacity
- 40 headsets
- Used last season
- Counted per fixture
- Turned away
- Recorded per fixture
- Condition
- Verified working, with date
- Staff trained
- Club and contractor, separately
- Cost and funding source
- Operating budget
- Contract ends
- Tracked, with renewal alert
- Sponsored
- Not yet
The club invested at stage six. If someone cannot find the information, book without phoning, reach the building or find their seat once inside, that investment reaches almost nobody. Clubs rarely see this, because nothing they currently use shows the stages together.
Clubs spend real money here and cannot say what it did.
Sensory rooms, audio description, assistive listening, adapted seating, sign language interpretation, community ticket allocations. Almost none of it is measured, and the fans it serves are the least likely to raise their hand.
The record is scattered
Spreadsheets, email threads and paper, held across ticketing, operations, partnerships and community relations. No one department sees the whole picture, and the people who could answer are not the people being asked.
Nobody knows what to count
Every other part of a club's reporting carries numbers. Accessibility usually carries a list of supplier names. When a sponsor asks what their money delivered, the answer is assembled by hand, late.
The objective never reaches the work
What a sponsor actually asked for rarely reaches the people delivering the programme. The first anyone hears of a missed objective is the sponsor raising it.
Structure, cost, sequence, measure.
The club and its community partners decide what to do. AllAccessPro holds the record and does the arithmetic.
The full map
Every provision a club offers, at the venue, at club events beyond it, and in programmes where people play. Who it serves, how often it runs, whether a fan can use it without asking, and whether it is actually working.
What the community says
Consultations with local organisations, recorded with the barriers they raise and what the club did about each one. One partner is not the community, and the record shows the difference.
A plan with a price on it
Multi-year programmes broken into phases, each with its own cost, quotes the club obtained itself, funding source and named owner. Written by the club, held by the platform, and it outlives whoever started it.
Evidence a sponsor can use
A baseline captured before anything starts, objectives and measurement windows set in the framework the effectiveness industry already uses, and reporting that shows the chain from what was done to what changed.
Built without personal data
The platform records that a service was used, never a fact about anyone's health, and never a fan's name. The club holds identity. We hold the measurement.
Who it is for.
Clubs, venues and leagues
For the people who run community and fan experience work, and the commercial teams who have to fund it.
- See the whole journey for each group of fans, stage by stage
- Record what the community says is blocking people, and what was done
- Build a costed, phased plan a partnerships team can take to market
- Produce the numbers without chasing another department
Sponsors and partners
For brands funding inclusion work who need evidence rather than photographs.
- A stated objective, with the measure attached, written where the work happens
- A baseline recorded before the partnership starts
- Reporting that shows what changed, and says plainly where it cannot
- Programmes that run for years, not activations that run for one match
We are working with a small number of clubs first.
If you run community, fan experience or partnerships at a club, venue or league, we would like to hear what you are already doing and where it breaks down. No pitch deck required.